This is a copy of the case study prepared for The National Collaborating Centre for Mental Health (NCCMH) and the College Centre for Quality Improvement (CCQI) at the Royal College of Psychiatrists (RCPsych) report and educational resources on delivering net zero mental health care.
The work undertaken focused on the process of requesting prescriptions and collecting them, for our psychosis clinics. The team wanted to achieve the following:
- Improved Patient Social Impacts – Ensuring medication is available for patients when needed, reducing the impact on patient time, improved patient satisfaction, reduced costs and environmental impact associated with unnecessary travel.
- Social Staff Impacts – Reducing time staff spend requesting/writing/chasing/collecting prescriptions, fewer trips to the chemist, reduced time spent sending emails/making phone calls, improved staff satisfaction and well being.
- Improved Patient Outcomes – Ensuring patients are administered medication on time, reduced risk of relapse associated with delay in receiving treatment, potentially reducing the need for outpatient appointments and hospital admission.
- Financial Savings – Reduced staff travel expenses, and reduced costs associated with wasted medicines.
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