A survey was conducted in the UK investigating communication methods used by staff to inform and remind patients about appointments. Increased number of communication methods used was associated with a reduced non-attendance rate. This small change can improve the sustainability of mental healthcare in different countries by improving quality of care and reducing financial and environmental costs.
Resource author(s)
Maughan, D., and Pearce, M.
Resource publishing organisation(s) or journal
BJPsych International
Resource publication date
May 2015
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